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Privacy Policy

Sumitomo Global Logistics Co., Ltd. (SGL) aims, as a general logistics company, to provide customers with superior logistics services and define relationships of trust with customers (customer satisfaction) and compliance with laws and ordinances as top priority management policies. In order to practice these, we have defined the acquisition of trust through correct and appropriate privacy protection and management as a basic policy for privacy protection, and we will carry out the actions set out below in order to achieve the full implementation of the privacy protection and management system.

  1. 1.  We will appropriately acquire, use and offer personal information in consideration of operations such as documentation in commissioned logistics operations, transport, mail order delivery, sorting, storage and other arrangements in logistics, and their scale.
  2. 2.  We will specify the purposes of acquiring, using and offering personal information and observe the laws and ordinances pertaining to personal information, guidelines formulated by state governments, and other norms.
  3. 3.  For the purpose of privacy management, we will appoint a personal information management representative and endeavor to ensure proper management and the prevention of privacy leakage to outsiders. We will take appropriate and reasonable safety measures and otherwise completely prevent unauthorized connection from outsiders and the loss, destruction, falsification and leakage and other hazards of personal information, and employ swift remedial measures against risks of incidents.
  4. 4.  We will handle personal information solely to the extent necessary to fulfill the purposes of use while paying full attention in order not to infringe your rights. We take necessary measures not to perform the handling except the purposes of use.
  5. 5.  We will not disclose or offer your personal information to any third party other than our contractors without your consent, except in any case that falls under cases specifically stipulated by any law, ordinance or other standard.
  6. 6.  We will deal properly with complaints and inquiries with regard to the handling of personal information.
  7. 7.  We will continuously improve the privacy protection and management system in accordance with future changes in circumstances.
  8. 8.  In the event of the leakage of your personal information, we will endeavor to immediately inform you of the facts and take other actions in accordance with laws, ordinances and other rules.
  9. 9.  We will set a period for storing your personal information that is necessary for the purposes of use and delete your personal information without delay after the lapse of the storage period or after the fulfillment of the purposes of use, except in any case that falls under the cases specifically stipulated by any law, ordinance or other standard.
  10. 10. We may revise this privacy policy as necessary. In this event, its latest version will be published on our website.

Established on March 1, 2007
Revised on December 1, 2015
YUICHI HIBIO,President
Sumisho Global Logistics Co., Ltd.

Handling of Personal Information

This notice is to explain the acquisition, use and other handling of personal information retained and acquired by Sumisho Global Logistics Co., Ltd. (hereinafter, “we,” “us,” etc.) in accordance with Japan’s Act on the Protection of Personal Information.


  1. 1. Our attitude toward the protection of personal information

We will respect the philosophy behind the Act on the Protection of Personal Information and, in order to pursue it, we will establish and put into effect the Privacy Policy and the Basic Rules on Protection of Personal Information. We will also handle personal information appropriately under the control of the personal information management representative.
We will implement tight security measures to prevent the leakage, loss or damage of personal information acquired or received from you. We will provide education to and perform supervision for the protection of personal information with regard to our executives, employees and other personnel engaged in our business operations to strictly manage personal information under our ownership.

  1. 2. Method of acquisition of personal information and specification of purposes of use

Prior to asking you for personal information, we will, in principle, specify the purposes of use, give notice of the necessary information and obtain your consent.

We will not handle your personal information for any purpose other than the purposes of use specified without obtaining your consent. When asking you for personal information, we will not acquire your personal information if you do not grant us consent. In this event, the services we offer to you may be impaired.

Personal information acquired directly in writing
In the event of acquiring your personal information directly from you in writing or on the website, we will acquire it for the purposes of use specified below and handle it to the extent of the purposes of use, except where the purposes of use are evident from the situation where the information is acquired or where no notice or publication of the purposes of use is required by laws and ordinances.


Personal information acquired directly in writing Purposes of use
Your personal information Check on the details of your inquiry to us or communication
Offering of information and proposals on products and services
Personal information of those seeking jobs with us Notification, offering of information and administration relating to screening of job seekers
Personal information of officers, employees and the equivalent Human resources affairs and personnel management of our officers, employees and the equivalent

Personal information acquired not directly in writing
In the event of acquiring personal information not directly in writing, we will acquire it for the purposes of use specified below and handle it to the extent of the purposes of use.


Personal information acquired not in writing Purposes of use
Personal information acquired at the time of receiving a telephone inquiry Response to your inquiry and communication
Offering of information and proposals on products and services
Personal information of temporary workers indirectly received from staffing companies Human resources affairs and personnel management
Personal information indirectly acquired from customers with respect to commissioned services Implementation of services for delivering customers’ products to their clients
Personal information acquired with surveillance cameras Crime prevention and security

  1. 3. Joint use of personal information

We will not make any joint use of personal information with any other company.

  1. 4. Outsourcing of handling of personal information

We may outsource the handling of personal information to the extent necessary for the fulfillment of the purpose of use thereof.
In this event, we will oblige the contractor to protect personal information to ensure strict management under our appropriate supervision.

  1. 5. Offering of personal information to third parties

We will put your personal information that we have acquired under appropriate control and never offer it to third parties, excluding those companies making joint use and contractors, without obtaining your prior consent.
However, please note in advance that we may offer your personal information to third parties solely to the necessary extent in the cases where it is particularly necessary, as set out below.

(1) Your consent is obtained in advance after specifying the following:
a) Name of business operator
b) Name, organization and contact information of the personal information management representative
c) Purposes of use
d) Cases where the offering of personal information to third parties is presumed

  • Purposes of offering to third parties
  • Items of personal information to be offered
  • Type and attributes of the person or the organization to which the personal information is to be offered
  • Existence of a contract on the handling of personal information, if applicable

  • (2) Outsourcing of the handling of your personal information in whole or in part to the extent necessary for the fulfillment of the purposes of use specified

    (3) Provision of personal information pursuant to laws and ordinances

    (4) The provision of your personal information is requisite to the protection of human life, health or property in a situation where it is difficult to obtain your consent.

    (5) The provision of your personal information is particularly requisite to the improvement of public hygiene or to the promotion of the sound development of children in a situation where it is difficult to obtain your consent.

    (6) We need to cooperate with any national governmental organization, any local government or any party commissioned by any of these entities in the accomplishment of work stipulated by laws and ordinances in a situation where the acquisition of your consent could pose an obstacle to the accomplishment of the work.

    1. 6. Measures for safety management of personal information

    We will protect the personal information we hold from leakage, loss or damage by providing education to employees, taking organizational measures such as the appointment of a personal information management representative, physical preventive measures against theft and other crimes, and technological preventive measures to deter unauthorized retrievals using networks in accordance with laws, ordinances, guidelines formulated by state governments, other norms and our internal rules.

    1. 7. Procedures for responding to requests for the disclosure of personal information and others

    You may file a request for the notification of the purpose of use, disclosure, correction, addition, deletion, discontinuation of use, deletion or discontinuation of offering to third parties of your own personal information among the personal information under our ownership through our privacy protection helpdesk.
    However, please note that we are unable to respond to any request concerning personal information handling that is outsourced to us or other personal information regarding which we have no authority to carry out the action requested.
    If there are any reasonable grounds for us to decline your request, we will properly provide an explanation of these.
    Please also note that your request needs to be filed using our designated form, that you will be asked to cooperate in our check on whether the requesting person is identical to the person associated with the personal information (for example by producing a copy of a driving license or other identification document together with the form) or his or her proxy, that if the request is filed by the proxy, a letter of proxy or other material that identifies the requesting person as the proxy needs to be attached to the form, and that it takes several days to retrieve the personal information associated with the request and to make preparations for appropriate explanations related to it.
    At a later date, our privacy protection helpdesk staff will telephone you and respond to you after undertaking personal identification over the phone.
    The identification document will be discarded not later than six months after the response in accordance with our regulations. No fee for the service is incurred.
    If you have an inquiry on our handling of personal information, please send it in writing to our privacy protection helpdesk. We are afraid that we are unable to receive direct visits for requests or inquiries.

    1. 8. Use of cookies

    We use cookies for the purposes specified below. With cookies, it is impossible to identify any individual.

    1. 1. Statistically processing your connections and using the results for improving the services on our website
    2. 2. Offering services suited to your needs and enabling customization

    A cookie refers to a tiny piece of data sent from the website to your browser. It may be stored as a file on your computer disk.
    The website uses cookies to record what pages you visit. These records can be used for customization and service enhancement.

    1. 9. Use of your connection history (or log)

    Information about when and from where you, a user of our website, connect to it is accumulated as a connection history (or log) on our web server.
    We may use this information for the purposes specified below. With this information, it is impossible to identify any individual.

    1. 1. Identification of causes of problems that occur on the server to help resolve them
    2. 2. Management of our website

    [Name of business operator handling personal information and personal information management representative]


    Sumisho Global Logistics Co., Ltd.


    Personal Information Management Representative: Hiroaki Takasu, Executive Officer and General Manager of the Administration Division
    Harumi Island Triton Square Office Tower Z,
    8-12 Harumi 1-chome, Chuo-ku, Tokyo 104-6220 Japan

    [For complaints and inquiries regarding personal information, contact]


    Privacy Protection Helpdesk (General Affairs Dept.)

    Sumisho Global Logistics Co., Ltd.

    Harumi Island Triton Square Office Tower Z,

    8-12 Harumi 1-chome, Chuo-ku, Tokyo 104-6220 Japan

    Phone: +81-3-6220-3333, Fax: +81-3-6220-3257

    E-mail: soum-01@sglogi.co.jp

    Open from 9:30 a.m. to 5:45 p.m. on weekdays, except Saturdays, Sundays, national holidays and the year-end and New Year holidays

    [Authorized protection organization]


    We are a target entity of the Japan Information Processing Development Corporation (JIPDEC), an authorized personal information protection organization. We have established a privacy protection helpdesk to receive inquiries and complaints from customers, and inquiries and complaints concerning our handling of personal information are also received at JIPDEC's Personal Information Protection Consultation Service Office as detailed below.


    JIPDEC Personal Information Protection Consultation Service Office

    Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032 Japan

    Phone: +81-3-5860-7565;

    Toll free phone (from within Japan only): +81-120-700-779

    Privacy Mark

    Under the PrivacyPark System, JIPDEC, as a third party body, assesses the operation system, regulations, management status and other efforts concerning personal information protection conducted by a business operator at its request and recognizes its fulfillment of requirements, and allows the recognized business operator to use the PrivacyMark logo as a certificate.

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